Big time saves with online processing using BPM Workflow system (

Eureka!  I can now automate batched account processing online using a BPM workflow system ( Big time saves ahead!

Time saves will come from elimination of re-encoding data based on the paper-based transmittal forms and there could be other steps that would be eliminated with this workflow automation.

Thank you to my talented programmer brother Jojo Siao who provided the code bites for data uploading and data downloading with the workflow system

Data upload and download capability with

Data upload and download capability with


Problem Solving Basic Toolset from Operational Excellence Consulting

Sharing with you a very effective toolset for problem solving

Six Sigma: Define Phase Quick Overview

Branner Consulting, LLC Blog

The process improvement phases of Six Sigma are Define, Measure, Analyze, Improve, and Control.  This blog post is a quick overview of the Define phase.

The Define phase is critical in that you use this phase to identify and scope the problem and the process you are trying to improve. The key to this phase centers on understanding the customer, the customer’s needs/requirements, and how those needs relate to the performance measures you are tracking.

Define Phase Quick Definition:

  • Define the problem and customer requirements

Define Phase Outputs:

  • Develop a project charter that will include all the information you need to define the opportunity in terms of the project goal, business case, team member, stakeholders, and timeline to name a few.
  • Identify customers and customer needs/requirements using available customer data or through customer surveys.
  • Define the process to improve by developing high level process maps.

Some Define Phase Process…

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Quick and Easy Lean Six Sigma: Free Training Handout

Hi Folks!
It’s been quite some time right?
My apologies. A lot has happened on my side of the fence and our family’s picking up the pace after the loss of our beloved head of the family.

Anyways, a lot of good things happened also which kept me pre-occupied.
Recently, I was also invited to a talk about “Quick and Easy Lean Six Sigma” that works and without the fuss of the certification.

I’m freely sharing the presentation material. Just click on the link below. This will be uploaded to my slideshare page soon

You may use it for your own in-house training but kindly refrain from commercially using it. I’d appreciate it a lot if you will also put some appropriate attribution to my work.

In case you have further queries, send me a message here.

How Consultants Help Companies with their Lean Six Sigma Roll out

This serves as an overview of what consulting and advisory services are being offered by consultant to the clients who have an identified need for process improvements using Lean Six Sigma methodology.

Description of Lean Six Sigma
Six Sigma is a process improvement project-based methodology that uses the widely known DMAIC project steps.  It focuses on identifying and solving the root causes that results to process performance variations/inconsistencies, complaints, errors or reworks.
“Lean” is a process improvement technique which originated from Toyota Production Systems which focuses on the speed and velocity of the process to make it capable of delivering the right number of throughput to the customers or meet the requirements earlier than the target deadline.
In most service industries, what delights the customers is usually getting what they need on or before the agreed turn around time.  Thus, the Six Sigma experts proposed combining the 2 techniques – Lean and Six Sigma.  Then, Lean Six Sigma came about.
In effect, using DMAIC steps a process improvement project manager identifies and solves the root causes of delays and the process constraints where the end result is generally a reduction in the processing or servicing turn around time.
To date, Lean Six Sigma has been widely applied for process intensive industries like banking, BPOs, customer service (end to end) and of course manufacturing.

Benefits from Lean Six Sigma Roll out
With the increase in process velocity and elimination of process constraints, many businesses have financially benefited but not limited in the following ways:
a.) Reduced overtime
b.) Increase in throughput or manpower productivity
c.) Less scrap, returns or customer complaints
d.) Right sizing of manpower
e.) Increase in Customer satisfaction or Customer retention

High Level Roll Out Plan
Depending on the timeframe of the client company, maximum benefit comes from a full blown enterprise-wide implementation but it takes 5 to 10 years.  But if the client company wants to see results fast, a pilot program approach can also be implemented to focus on specific areas or special processes which are deemed critical to the company’s business performance.
A typical roll-out master plan conforms to some sort of organizational change management framework and is adjustable according to the timelines and budget.  The master plan usually contains the following major efforts.
a.) Awareness campaign through enterprise-wide training for appreciating what Lean Six Sigma is and what it can do
b.) Training for the executives who will steer and direct the projects to the right direction
c.) Training, project coaching and belt certification for the employees who will do hands-on work in driving process improvement efforts
d.) Rewards and recognition system setup
e.) Project benefits valuation and reporting system setup
f.) Program for communicating the program successes

Usually Offered Services by a Consultant
Training – consultant provides training White Belt (8 hours), Green Belt (80 hours), Black Belt (100 hours)
Consulting or Project Coaching – Email, Web conference or On site
Program Management Advisory – consultant serves as the expert program manager functioning in the capacity of the high profile Master Black Belt

Business Innovation framework and Lean Six Sigma
“Where will Lean Six Sigma fit in to my company’s business innovation program?”. That is the usual question asked by a business leader who drives the business innovation and transformation.
This is where the “Innovation Funnelling” technique comes into place.  Innovation funnelling is a way of channelling the business innovation opportunities into each unique basket or pool of projects where each basket has been categorized as fit for specific implementation methodologies.  Innovation funnelling is usually done either by a Master Black Belt or the head of the business innovation program.
One company may have several baskets like Kaizen quickwins basket, Six Sigma project basket, business process reengineering basket, and IT project basket.  Each basket may be segregated according to the complexity of the change involved.

Someone didn’t quite do a job well, why do Six Sigma?

An executive once said,

“Someone down in the line didn’t do his/her job well and we just need to coach this person.  Why do we still need to do Six Sigma?”

Know why?  What is the value of doing Six Sigma in this situation?

Please come back and see the answers in the next update.


FREE Open-Source Six Sigma For Certification Books!


lassib (1)

LASSIB or Lean and Six Sigma International Board which is based in India is sharing their open source Six Sigma training materials.  You will be able to download it conveniently from here soon!

Please note that their training materials are under Creative Commons license.  Meaning, nobody is allowed to make profit from it and no changes is allowed in the material, thus, “share-alike”.

creative commons

After you read through and practice what you learn by completing a project, you can pursue certification with them at a certain affordable fee.  In case you need assistance please do send an inquiry email to us.

LASSIB is only one of the global certifying body based in India which we are recommending.  We also have the International Association for Six Sigma Certification (IASSC) and the Six Sigma Council which are both based in U.S.A.