Six Sigma: Define Phase Quick Overview

Branner Consulting, LLC Blog

The process improvement phases of Six Sigma are Define, Measure, Analyze, Improve, and Control.  This blog post is a quick overview of the Define phase.

The Define phase is critical in that you use this phase to identify and scope the problem and the process you are trying to improve. The key to this phase centers on understanding the customer, the customer’s needs/requirements, and how those needs relate to the performance measures you are tracking.

Define Phase Quick Definition:

  • Define the problem and customer requirements

Define Phase Outputs:

  • Develop a project charter that will include all the information you need to define the opportunity in terms of the project goal, business case, team member, stakeholders, and timeline to name a few.
  • Identify customers and customer needs/requirements using available customer data or through customer surveys.
  • Define the process to improve by developing high level process maps.

Some Define Phase Process…

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Quick and Easy Lean Six Sigma: Free Training Handout

Hi Folks!
It’s been quite some time right?
My apologies. A lot has happened on my side of the fence and our family’s picking up the pace after the loss of our beloved head of the family.

Anyways, a lot of good things happened also which kept me pre-occupied.
Recently, I was also invited to a talk about “Quick and Easy Lean Six Sigma” that works and without the fuss of the certification.

I’m freely sharing the presentation material. Just click on the link below. This will be uploaded to my slideshare page soon http://www.slideshare.net/jeremyjaylim

You may use it for your own in-house training but kindly refrain from commercially using it. I’d appreciate it a lot if you will also put some appropriate attribution to my work.

In case you have further queries, send me a message here.

https://app.box.com/s/rgyqriqjc88xvsmpd1x9